Reasons Why PBX Is Becoming VOIP PBX

Traditional phone system referred as TDM or PBX, have come a long way. Industry experts say 2 growing trends are the main elimination of transformation of IP communication to be application oriented. If you are in a business and still using analog phone with a dial tone, you are far from being alone. These days many of them use a hybrid model, PBX that incorporates both VoIP and analog endpoints to reduce cost. Cloud private branch exchange like ShoreTel Sky supports hybrid model along with analog terminal adapter.

What are the benefits of VoIP v/s traditional PBX?

There are some benefits of using VOIP PBX via traditional PBX. The software application driven features of VoIP is one of the biggest advantages over TDM. Just by using analog system, the user cannot benefit from features like call blast and simultaneous ringing. IP Phone can be programmed to ring on the cellular phone when the external call is received but route the voicemail for other calls. Another feature is receiving the voicemail transcribed in a text message or in the form of an email. Users can video chat in VoIP on a video phone without the need of complex system. Voice can also be integrated with other business application. For instance, the salesperson connects the phone to CRM (customer relationship management) & can access the notes from previous conversation when talking to the customer. VoIP is getting more application based. Think about VoIP as application instead of a piece of equipment. These are the main benefits of VoIP when compared to traditional PBX.